Customer Experience Manager

Belcamp, MD | Onsite

Ultimate Staffing is partnering with an established organization within the transportation and supply chain industry to identify a Customer Experience Manager.

This position will serve as the primary point of contact for customers while coordinating complex domestic and international transportation activities. The ideal candidate will combine strong customer relationship skills with experience supporting logistics, supply chain, transportation, import/export, or freight operations.

Responsibilities

• Serve as the primary point of contact for customer accounts and ongoing initiatives
• Manage customer communications, shipment updates, and issue resolution activities
• Coordinate with customers, vendors, service providers, and internal teams to ensure successful execution of customer requirements
• Support domestic and international transportation activities across multiple modes
• Monitor project timelines, service expectations, and customer deliverables
• Lead customer implementations, process improvements, and special projects that may span several weeks or months
• Develop strong relationships while maintaining a high level of customer satisfaction
• Identify and resolve operational challenges in a fast-paced environment

Qualifications

• 5+ years of experience in logistics, transportation, supply chain, customer success, account management, import/export, or related operations
• Experience supporting domestic and international transportation activities
• Strong customer-facing communication and relationship-building skills
• Ability to manage multiple projects, priorities, and stakeholders simultaneously
• Experience resolving customer issues and driving initiatives through completion
• Strong attention to detail and organizational skills
• Proficiency with ERP, TMS, CRM, or other business systems preferred

Preferred Experience

• Transportation, logistics, freight, import/export, or supply chain environment
• Customer account management or customer experience ownership
• Vendor, carrier, or service provider coordination
• Project management, implementation, or process improvement experience

Compensation

$85,000 - $100,000 annually